TERMS & CONDITIONS

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.thecoveredcollection.com website (the “Service”) operated by The Covered Collection (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

GENERAL

The Terms may change over time. Your access to and use of the Service following any changes constitutes your acceptance of and compliance with these Terms. We reserve the right, at our sole discretion, to modify or replace these Terms. In addition, we reserve the right to amend or withdraw our Service without notice and will not be liable if our Service is unavailable at any time.

COPYRIGHT NOTICE

This website and all its information, data, text, images, photographs, or graphics (“Content”) is copyright of The Covered Collection – © 2016 – 2017 The Covered Collection. All rights reserved.

Any redistribution or reproduction of part or all of the Contents in any form is prohibited other than the following:

– you may print or download to a local hard disk extracts for your personal and non-commercial use only

– you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the Content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

PURCHASES

If you wish to purchase any product/s made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, billing address, shipping address, email address, telephone number and payment information. Purchases are processed securely using a SSL secure connection.

LINKS TO OTHER WEB SITES

Our Service may contain links to third party web sites or services that are not owned or controlled by The Covered Collection. The Covered Collection has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and that The Covered Collection shall not be responsible or liable, directly or indirectly, for damages or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such sites or services.

PRODUCTS

Every effort has been made to accurately display the colours of our products. Due to screen/monitor (“Device”) resolution/settings, we cannot guarantee that your Device’s display of colours will accurately reflect the colours of our product/s on delivery and we cannot be held responsible for differences which may appear as a result of Device display limitations.

All products are hand crafted and as such sizes may vary slightly from piece to piece due to differences in fabric. It should be noted that all measurements are approximate and variations of up to 1 inch may occur in the lengths stated.

We take reasonable care to ensure our website is accurate with current information, descriptions, images, prices and availability of products. All our products are either one-offs or come in limited pieces and Purchases are subject to availability. If we are unable to fulfil a Purchase due to the product being unavailable on our website after paying for it and is no longer available from our suppliers, we will endeavour to source an alternative fabric of similar style for you. If you are not satisfied with this fabric, you will have the right to cancel your Purchase and a full refund will be given.

ORDERS

All our pieces are made to order and can take between 5-8 working days (excluding UK bank holidays) to produce before they are ready to dispatch. The specific time frames for each item are indicated on the product listing page.

All accessory items are dispatched with 1-3 working days (excluding UK bank holidays). If bought in combination with a custom made garment, goods will only be shipped once all items are ready.

DELIVERY

We deliver within the UK and internationally. Shipping fees and delivery time frames vary from country to country. See our Delivery page for a detailed breakdown of fees and delivery times.

PRICING

Our prices are subject to change without notice. Shipping fees will be applied to the total at Checkout.

PAYMENT

You can make a payment directly from your debit or credit card or through PayPal.

Any payments you make to us will be processed via a SSL secure connection, which keeps all your details secure.

CANCELLATIONS

You have the right to cancel your order within 24 hours, after which your custom made piece will go into production. No cancellations will be authorised after this time. Any payment received will be refunded within 2 working days.

AMENDMENTS

All our pieces are hand made and customised to your specific size. Please ensure you are happy with the size you have selected by checking the measurements in the Size Guide before hand. If you are providing the length, bust and hip measurements, ensure you have checked for any typos/errors. You have the right to make amendments to the size within 24 hours, after which your custom made piece will go into production. No amendment will be authorised after this time.

EXCHANGES & REFUNDS

All our garments are checked very carefully before being dispatched. Due to the nature of our pieces being made to order, we have a strict no exchange/refund policy on our clothing. Please ensure you are happy with the size you have selected by checking the measurements in the Size Guide.

We have introduced a limited range of ready-to-wear (rtw) garments which are available for immediate dispatch within 2-3 working days. Only items which are regarded as rtw and do not require customisation of any sort are covered by our returns policy. See our Return Policy for full details.

We accept returns of accessory items within 7 days after receipt of your delivery. See our Return Policy for full details.

QUALITY & CARE

All our products are checked very carefully before being dispatched. Care instructions are included and should be adhered, to ensure care and longevity of your Purchase.

Over time and with general use, wear and tear of wool-blend fabric may lead to fabric pilling. The Covered Collection shall not be responsible or liable for any wool-blend fabric or other that may pill due to wear and tear. To reduce the impact of pilling, friction on fabric should be minimised and the use of fabric pill removers can be used.

DATA PRIVACY & SECURITY

Your data privacy and security is important to us. We will only collect information from you when you make a Purchase or when you send us an enquiry and will only use this information to fulfil your Purchase, respond to your enquiry, or to send you newsletters, marketing or promotional materials only if you have subscribed to this Service. See our Privacy Policy for further information.

We will never sell, distribute or lease your Personal Information to third parties unless we have your permission or are required to do so by law.

COMPLAINTS & COMMENTS

Our customers are at the heart of our brand and we value the customer experience. Should you have any complaints or any comments, please contact us.

 

Last updated: July 2017